Say Hello to a better
customer onboarding solution
- Checks service area to make sure on route
- Check location to offer correct prices Price plans - with all variants
- Number and email verification
- Multiple contacts
Routing & Collections made simple!
- Automated collection reminders that reduce customer errors
- Automatically puts the customer on the correct route and highlights to the driver on screen
- Shows the total number of carts for collection
- Automatically advises the driver if the account is paid
- Checks address to make sure it is on a service route.
Click here to find out more about WasteNav by WIS, our in-cabin navigation solution
With WIS Residential OS The customer is always shown the correct price plan for their collection address automatically
- All charges are determined by the price plan and are automatically applied on the agreed date
- Once charged, the automated payment can run and take payment from the customer’s chosen method
- Customers also have the option of making payment online, via app or using our automated phone system
- Multiple customer charging options including; Pay By Weight / Pay By Lift excess / Pay By Throw fixed fee Automatically charges for extra bins/carts
- Automatically charges for extra bins/carts
- Simple options to charge for extra products services
- Automatic credit control on each account (WIS uses 45 different parameter to automate account on stop)
Automate container delivery to new customers and more
And there is more…
Our solution includes full task management processes for replacement, removal or servicing of new containers. And to safeguard against unnecessary problems, the system has in-built smart rules that ensure that only the correct container is delivered to the customer.
Loaded with features that give you more options for Invoicing & Billing
- Send bills via Post/Letter, Email or SMS
- All bills are available on your portal or stored on the customer's account
- Smart option to auto include collection calendar in your invoice run
- Tailor design your invoice to suit your branding/layout
Reduce the workload caused by manual administration tasks that can be automated through WIS
Improve internal management of requests or issues with the WIS ticket system
Real-time truck live status display ensures that you always have the right information when you need it
Our action logs give greater visibility to task status and deliver a great tool for action tracking and management
Simplify the process of refunds with the one click solution option from WIS
WIS delivers an easy to use portal that is customizable to meet your requirements
Real-time truck live status display ensures that you always have the right information when you need it
Reduce tasks in Administration and enhance customer satisfaction with better CRM
Our custom-built Administration & CRM solutions are uniquely developed for the waste industry and include features such as:
- Future date closure & Future price plan switcher
- Auto note system for call transcript
- Internal task/ticket system
- Auto one click letter, invoice, document, calendar creator
- SMS Manager that allows you to send sms to one or many customers
Credit Control
- Automatic rules to put customers on hold for non payment or warning
- Automated credit control sends texts emails or letters for non payment and puts up a request for an agent to call
- Automatically credit control on each account – WIS includes 45 different parameter to automate account on stop
- Once rules are set, it is fully automated to only allow customers the agreed credit
Powerful Reporting Tools
WIS Residential OS also gives you reporting solutions that will help you to better manage your operations. Reporting can be customized in line with your KPIs and deliver the information that you require.
WIS Residential OS KEY NUMBERS
CONNECTED SOLUTIONS
But Dont just take our word....
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