Reduce Call Centre Costs
80% of payment calls do not require staff interaction
Our automated phone system is proven to reduce you call centre costs by reducing staff numbers required to manage calls whilst increasing call volume capacity. It will also reduce wait times and call durations for customers
When a call is received, the WIS system instantly recognizes stored numbers!
It only takes our system miliseconds to check the caller's number to confirm if it is a known customer!
Recognized customers are then automatically presented with their balance and can then enter the payment amount.
Stored cards are automatically retirved for seemless customer payments!
If card details are saved (of which 75% typically are) their card is immediately retirved for a seemless payment. WIS will simply ask the customer if they would like to pay with card ending '1234'. When the customer accepts, they are automatically sent an email to confirm payment.